Help, support and grievances

school.bus — Help, support and grievances
Updated 7 November 2026

Support
Email support@homeworkai.in. Tell us the issue, your school and how to reach you.

Common questions
Can't sign in: check the mobile number, the WhatsApp code and your school's bus code. Ask your school for the bus code or QR.
Driver: use "Driver sign in", not the parent form.
No live bus: tracking opens after your school assigns your stop, and the bus shows only while a driver runs a trip.
Late or changed bus: call your school's transport office.

Grievance Officer
Sandeep Naredla, grievance@homeworkai.in. Put "school.bus grievance" in the subject. We acknowledge within 7 days and aim to resolve within 30 days. You can also use this address to see, correct or delete your data, or to withdraw consent. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.

Delete your account
In the app: Profile → Delete account. Or use /delete-account on our website, or email support@homeworkai.in.

Keep it safe
Never send passwords, sign-in codes, children's details or other families' locations. This is not an emergency service: in an emergency, call 112.

Operator: RUDRAAYAAN AI TECHNOLOGIES PRIVATE LIMITED, Hyderabad, India.

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